Abstract of thesis on a theme "Procedures of quality management system in the high school"

Urgency of a problem

         There are several approaches to the decision of education quality problem:

• approach, that is based on the TQM methodology: the YSO 9001:2000 standards , different models of development;
• approach, that is accenting attention on education contents;
• orientation on estimation of the level of trained students through the control of educational process and attestation of high schools.

          However only the first approach chooses the quality management system as the research objects.

Basic content of work

         The problem is that high school, providing educational service, at the same time produces product which is graduated student. This product takes the most active part in the production during the process of the life cycle. Students also must be examined as internal users of educational, social and other services within the framework of educational process.

         The users of high schools are: university entrants, institutions of secondary education; student; users of specialists, scientific and technical production and educational services; organs of education management and public organizations; personnel of high schools.

          The high schools form the requirements to the entrants and criteria of estimation at the first stage. Consequently, it is under the obligation to formulate the requirements to the suppliers — to schools, lyceums, colleges and others.

         The university must have education infrastructure. Cooperation with schools allows preparing the university entrant. The university can be one of lyceums founders and high schools, being one information generators for estimation of graduating quality preparation students of schools, forming terms reception and acceptance of administrative decisions on co-operation schools and university.

         The infrastructure must execute the functions of forming quality providing of students: vocational orientation of maximally possible contingent of entrants, sufficient level providing preparation entrants on profiling disciplines. Quality is provided by activity of next subdivisions high schools (center of dovuzovskoy preparation, receiving commission, publicity-publishing department, high schools, lyceums, schools, specialized classes, faculties, departments).

         One of variants of achievement of this purpose can be creation of the automated system qualities estimation entrants, which will be a starting point for the analysis educational quality process.

         Problems which are necessary to be decided:

• development of estimation of university entrants;
• creation and tuning of necessary software;
• data collection and placing them in corporate depository;
• analytical processing the received results.

         If the system " gets accustomed" in high school, each entrant will be evaluated by following criteria:

• knowledge (average mark according to the certificate and average mark of entrance examinations);
• achievements confirmed by or documents: participation in subject olympiads, sports competitions, creative competitions;
• preferences in nonstudy sphere: a policy, public and scientific work, music, sports, creation., etc. Preferences emerge as a result of entrants questioning;
• moral, intellectual, business, emotional, strong-willed and communicative qualities, and behaviour while communicating as well. Information about them will be received as a result of psychological testing.

       It is possible to allocate such rating of entrant:

       1) educational, 2) sports, 3) cultural, 4) public.

         Further the analytical data processing follows that includes:

• multivariate analysis of quality indicators. Indicators of quality must be classified on categories: "speciality", "department", "faculty", "university". It is necessary to consider qualification, the form and kind of training, direction, academic year;
• formation of reports, diagrams business graphics;
• intellectual analysis of facts.

         Data are processed on following parameters:

• revealing of the abnormal phenomena and disproportions (entrants especially issued in any spheres or lagging behind, "deviations" in groups and specialities, etc.);
• entering in practice of management by university the data results processing by methods of the applied statistics;
• formation of knowledge templates for decision-making on the increase of management efficiency by university.

         For deans and teachers it is the invaluable help at work with entrants. Kinds of the analysis allow investigating an audience in the most different aspects.

Conclusions

         The quality management of entrants should be at all faculties. The main task is introduction of quality management results in daily managerial process by high school (an academic council, decanal meetings, etc.).

Literature

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