Urgency of a master’s work
theme:
Today business presupposes that
success of organization and her ñompetitiveness are connected
with the management quality in it. The problem of quality management becomes
more essential because of Ukraine’s plans to enter
the WTO. And that step will bring to appearing of foreign ñompeting companies. So,
leadership of Ukrainian organizations
must do the following: not to invent something new and uncleared but to imitate gradually and purposefully the
foreign companies’ more than 50 years experience of management. Also it mustn’t
forget about the specific national side.
And first of all it is necessary
to pay attention to Total Quality Management (TQM) which will help Ukrainian
organizations to achieve constancy and improvement of management system.
The nucleus of TQM is an
orientation on personnel. Akio Morito, creator and leader of the company “Sony”
said: “Nobody can do you rich, except people who work on you”. But it is worth
to remember that people will treat you as you will treat
them. Collaborator must feel that his aims coincide with the organization’s
aims and must identificate himself with that organization. The company personnel obligation must
be motivated to work for good quality and to take part in processes of constant
improvement.
Aims and problems of the
master’s work:
1. To understand an
essence of Total Quality Management.
2. To sort out the
principles and methods of creation the solid team of collaborators.
3. To improve the
personnel team work on the basis of
TQM principles usage.
“The perfect command has never
done nonsense even with a wrong strategy. Even the most genius idea will fail
without gifted, creative and faithful to company people”.
(D. Collinz)
Methods
and principles of the team management decisions acceptance:
1. Consensus.
2. Brainstorm.
3. Method of Delfy.
4. Method of scenarios.
5. Method of court.
6. Method of “Six hats”
by Edvard de Bono.
7. “Education by the
action”.
8. Use the main seven
statistical principles.
9. Use the cycle of
Deming (cycle “Plan – Do – Check - Act”).
10.
Form the work table with the plans of team’s
projects.
11.
Use system “5 S” and a system “Arrangement”, the
basis of quality on the work place.
12.
Realization of the leader’s role.
Conclusions
1. One cannot put
the clock back. All the time new technologies, concepts, mechanisms appear.
And it is necessary to have new knowledge of personnel for successful
installation o these achievements. That’s why workers who are always in search of
the new knowledge achieve real success and excellent results.
2. Already today we
can talk about some changes: specialists consider that TQM (Total Quality
Management) started to be changed by the TQL (Total Quality Leadership).
Particular quality is the key to be competetive.
But today organizations don’t
bestow authoritative management style of leader. The majority of companies have
already estimated the advantages of personnel team work methods.
3. Team collaborators’ work presupposes the
obligatory knowledge of different methods of the team management
decisions acceptance.
4. The successful manager with the best
professional qualities mustn’t
forget about the personal side of character.
U.D. Adler said: “Contemporaneous managers
are modest, rectitude, outspoken people, who aren't afraid of responsibility,
ready to come to collaborators’ rescue, can listen and hear. They simply must
love people, love truly because people always can define a fake”.
5. For the successful team work
it is necessary to have trust. On practice the consequences of mistrust are rather significant. Crisis of trust in team can bring to discontented clients,
reduce the sale, knock down the production or disruption the contract.
6.The personnel motivation plays
an important role for successful work of the company. And there are some moments
that must be mentioned:
- Any actions must be thought over. Any work
must have the aim. The aim which is already established is a reason, the force
which makes people act. Workers must see the sense of what they are doing.
- Any collaborator has his own opinion on
the work improvement. His ideas must be considered.